We strive to ensure your satisfaction with every product or service you purchase from Xerour LLP. Please read our Refund Policy carefully before making any purchases.
1. General Policy
Due to the nature of our business and digital products/services, all sales are final unless otherwise stated below. We do not issue refunds for products/services once the order is confirmed and the item is delivered/access granted.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
a. Duplicate Payment
If you were charged more than once for the same product or service, we will issue a full refund for the duplicate transaction.
b. Service Not Delivered
If a service (such as website development, design, or digital marketing) is not initiated within the agreed timeline and you have not received any deliverables, you may be eligible for a full or partial refund after evaluation.
c. Defective or Non-functional Product
If the delivered digital product is defective or does not function as described, and our support team is unable to resolve the issue, you may request a refund within 7 days of delivery.
3. Non-Refundable Items
The following items are non-refundable:
Digital downloads once accessed or downloaded.
Customized or personalized services already started or delivered.
Subscription fees after the renewal date.
Marketing campaign costs once executed or launched.
Third-party service charges (like domain names, plugins, hosting).
4. How to Request a Refund
To request a refund, please contact us within 7 days of your purchase at:
Email: support@xerour.com
Subject Line: Refund Request – [Order ID]
Please include:
Your name and contact details
Order ID or transaction reference
Reason for the refund request
Screenshots or supporting documents (if applicable)
We will respond within 5 business days to confirm your refund eligibility and process.
5. Refund Processing Time
If your refund is approved:
It will be processed back to your original payment method.
Refunds typically take 5–10 business days depending on your bank/payment gateway.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Re-check your bank account.
Contact your credit card company or bank.
Contact us at support@xerour.com for further assistance.
7. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
For any questions about our refund policy:
Xerour LLP
Website: https://xerour.com
Email: support@xerour.com
Phone: 9871128653